Last Updated: 5th July 2025
Welcome to Scent Hub KE! These Terms and Conditions govern your use of our website at https://scenthubke.com and your relationship with us as a customer. By accessing or using our site and services, you agree to comply with and be bound by these terms.
Please read them carefully before placing any order.
1. About Us
Scent Hub KE is a Kenya-based online retailer offering 100% original perfumes sourced from trusted distributors and manufacturers in the UAE. We serve customers across Kenya and are committed to delivering quality fragrances at affordable prices.
2. Eligibility
To use our services, you confirm that you are:
- At least 18 years old, or using the site under supervision of a parent or legal guardian
- Providing accurate and current information during checkout or account creation
- Not using the website for any unlawful or prohibited purpose
3. Products and Availability
We make every effort to display accurate information regarding our products, including images, descriptions, and pricing. However, we reserve the right to:
- Update or change product information at any time
- Modify prices without prior notice
- Limit quantities or discontinue products
- Correct errors or inaccuracies, including after orders have been placed
Please note: Product images are for display purposes only. Bottles or packaging may differ slightly due to manufacturer updates.
4. Pricing and Payment
All prices are in Kenyan Shillings (KES) and include applicable local taxes unless otherwise stated.
Accepted Payment Methods:
- M-Pesa
- PayPal
- Debit/Credit Card (via secure payment gateway)
- Bank transfer (on request)
Orders will only be confirmed once payment is received in full. We do not offer “cash on delivery” at this time unless otherwise announced.
5. Order Processing and Delivery
- Orders are typically processed within 48–72 business hours.
- Delivery within Nairobi may take 3–5 working days; outside Nairobi, expect 6–9 working days.
- Customers will receive order tracking details via SMS or email when applicable.
Please ensure all delivery details are accurate. We are not responsible for delays or failed deliveries due to incorrect address or contact details.
6. Returns and Exchanges
Due to the personal nature of perfumes and for hygiene reasons, we do not accept returns, refunds, or exchanges on opened or used products.
However, we will replace or refund if:
- You receive the wrong product
- The item arrives damaged or defective
- You notify us within 48 hours of delivery
- You provide photographic evidence of the issue
Send your complaint or request to enquiries@scenthubke.com and our team will guide you through the resolution process.
7. Product Authenticity
We guarantee that all perfumes sold by Scent Hub KE are 100% original and sealed, sourced directly from licensed suppliers in the UAE.
We do not sell fake, imitation, or counterfeit products.
8. Promotions and Discount Codes
- Promotional offers are valid for a limited time and while stocks last.
- Only one discount code may be applied per order unless otherwise stated.
- Scent Hub KE reserves the right to cancel or modify promotions without prior notice.
9. Intellectual Property
All original content on this website — including product descriptions, layout, branding elements, written text, and marketing banners — is the intellectual property of Scent Hub KE and protected under copyright law.
However, we do not claim ownership of any brand logos, product images, or trademarks used for the representation of third-party perfume products. These remain the property of their respective brands and are used solely for identification and informational purposes.
If you are a rights holder and wish to discuss the use of your content, please contact us at enquiries@scenthubke.com.
10. Limitation of Liability
To the maximum extent allowed by law, Scent Hub KE shall not be liable for:
- Indirect, incidental, or consequential damages
- Losses resulting from delivery delays, system errors, or third-party failures
- Allergic reactions or sensitivities resulting from use of a perfume
Customers are encouraged to test fragrances responsibly and read ingredient lists (if available) before use.
11. Privacy and Data Protection
Your privacy is very important to us. Please refer to our full Privacy Policy for information about how we collect, use, and protect your personal data.
12. Governing Law
These Terms & Conditions shall be governed and interpreted in accordance with the laws of the Republic of Kenya. Any disputes shall be resolved through local courts or alternative dispute resolution channels.
13. Changes to These Terms
Scent Hub KE may update these Terms & Conditions at any time. When we do, we will revise the “Last Updated” date above. Continued use of the website indicates your acceptance of the revised terms.
14. Contact Information
If you have any questions, concerns, or require further assistance, feel free to contact us:
Scent Hub KE
Nairobi, Kenya
📧 Email: enquiries@scenthubke.com
🌐 Website: https://scenthubke.com