Last Updated: 5th July 2025
At Scent Hub KE, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and share your personal data when you visit our website, place an order, or interact with our brand in any way.
By using our website (https://scenthubke.com) or our services, you agree to the terms of this Privacy Policy.
1. Who We Are
Scent Hub KE (“we,” “our,” or “us”) is a Kenya-registered business that offers a curated selection of original perfumes sourced from the UAE. We operate an eCommerce platform selling perfumes for personal and gift use.
2. Information We Collect
We collect different types of personal information depending on how you interact with us:
a. Information You Provide Directly
- Full name
- Email address
- Phone number
- Shipping address
- Billing address
- Payment details (processed through third-party payment gateways)
- Order history
- Customer service inquiries or reviews
b. Information Collected Automatically
When you use our website, we automatically collect:
- IP address
- Device type and browser information
- Pages visited
- Time spent on site
- Referring URLs
- Cookies and tracking pixels
c. Third-Party Sources
We may receive limited personal data from payment providers, marketing partners, or logistics providers for order confirmation, fraud prevention, and delivery tracking.
3. How We Use Your Information
We use the personal data we collect to:
- Process and fulfill your orders
- Communicate with you about your order or inquiries
- Send updates, offers, or newsletters (if you opt-in)
- Improve our website, services, and customer experience
- Prevent fraud and comply with legal obligations
- Deliver personalized ads via platforms like Google or Facebook (only with consent)
4. Legal Basis for Data Processing (Kenya Data Protection Act)
We process your data based on:
- Your consent
- The necessity of performing a contract (e.g., order fulfillment)
- Compliance with legal obligations
- Our legitimate interests (such as marketing, business analysis)
5. How We Share Your Information
We do not sell or rent your personal data. However, we may share it with:
- Payment processors (e.g., M-Pesa, PayPal)
- Shipping and delivery partners
- Marketing services (e.g., email platforms like Mailchimp or SMS providers)
- Analytics tools (e.g., Google Analytics, Facebook Pixel)
- Legal authorities where required by law
All third parties are required to handle your data securely and in compliance with data protection laws.
6. Cookies and Tracking
We use cookies and similar technologies to:
- Remember your cart and preferences
- Measure traffic and user behavior
- Show relevant ads (if marketing cookies are accepted)
You can control or disable cookies via your browser settings.
7. How We Protect Your Data
We implement appropriate technical and organizational security measures to safeguard your information. This includes secure servers, HTTPS encryption, limited access, and regular security audits.
However, please note that no method of data transmission over the internet is 100% secure.
8. Your Rights Under Kenyan Law
As a Kenyan resident, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate or outdated information
- Request deletion of your personal data
- Object to the processing of your data for marketing
- Withdraw your consent at any time
To exercise these rights, email us at enquiries@scenthubke.com
9. Marketing Communications
We only send you marketing messages if you opt in via our website or checkout process. You can unsubscribe at any time using the link in our emails or by contacting us directly.
10. Data Retention
We retain your personal data only as long as necessary for the purposes stated in this policy, or as required by law (e.g., for tax, accounting, and legal obligations).
11. Children’s Privacy
Our services are not intended for persons under the age of 18. We do not knowingly collect data from minors. If we become aware of such data, we will delete it immediately.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect legal, operational, or business changes. Any updates will be posted here with a revised “Last Updated” date.
13. Contact Us
For questions, feedback, or data access requests, contact:
Scent Hub KE
Nairobi, Kenya
Email: enquiries@scenthubke.com
Phone: +254711959194, +254796607832
Website: https://scenthubke.com